Terms and Conditions

The terms that govern your use of CooplyHQ.

Effective date: June 23, 2026
Last updated: June 23, 2026

1. Agreement to these Terms

These Terms and Conditions ("Terms") are a legal agreement between you and CooplyHQ, LLC ("CooplyHQ," "we," "us," or "our") governing your access to and use of cooplyhq.com, any CooplyHQ-hosted co-op subdomain, our software, APIs, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a homeschool co-op, organization, school, church, or other entity (the "Co-op"), you represent that you are authorized to bind that entity, and "you" refers to that entity and to you personally as its authorized representative.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to create an account. By using the Service, you represent that you meet this requirement.

The Service is not designed for or directed to children under 13, and we do not knowingly allow children to create accounts. Information about minors may appear in the Service only when an adult Co-op administrator enters it on behalf of the Co-op pursuant to Section 8.

You may not use the Service if applicable export-control, sanctions, or other laws prohibit you from doing so.

3. Description of the Service

The Service provides software tools that allow homeschool co-ops and similar organizations to build and host websites, manage members and rosters, schedule classes, accept payments, and communicate with families. Specific features and limits depend on the subscription plan you select.

We may add, modify, or discontinue features at any time. If we make a material adverse change to the Service that affects a paid subscription, we will use reasonable efforts to give you advance notice and, where appropriate, a pro-rated refund of pre-paid fees for the unused portion.

4. Accounts

To use most features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information and keep it updated.
  • Keep your credentials confidential and not share them.
  • Be responsible for all activity that occurs under your account.
  • Notify us promptly at support@cooplyhq.com if you suspect unauthorized access.

We may suspend or terminate accounts that contain false information, that are inactive for an extended period, or that violate these Terms.

5. Subscriptions, billing, and refunds

5.1 Plans and fees

Some features of the Service require a paid subscription. Current plans and prices are listed on cooplyhq.com or in the Service. By selecting a plan, you authorize us (and our payment processor, Stripe) to charge the payment method you provide for the applicable fees, including any taxes.

5.2 Auto-renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current price, until you cancel. You authorize recurring charges to your payment method on file.

5.3 Cancellation

You may cancel at any time from your account settings or by emailing support@cooplyhq.com. Cancellation stops future renewals; access to paid features continues until the end of the current billing period.

5.4 Refunds

Fees are non-refundable except where required by law or expressly stated in this section. We may, in our discretion, offer a pro-rated refund where we discontinue a material feature you relied on, or where we have made a billing error.

5.5 Past-due amounts

If a charge fails or an invoice is past due, we may suspend access to the paid features of the Service until the balance is resolved. You are responsible for reasonable collection costs.

5.6 Taxes

Fees are exclusive of taxes unless stated otherwise. You are responsible for any sales, use, value-added, or similar taxes applicable to your purchase, other than taxes on our net income.

6. Acceptable use

You agree not to, and not to allow anyone using your account to:

  • Violate any law or the rights of any third party, including intellectual-property, privacy, publicity, or contractual rights.
  • Upload, send, or store content that is unlawful, harassing, defamatory, hateful, sexually explicit involving minors, or that incites violence.
  • Use the Service to send spam, phishing, malware, or other unsolicited or harmful communications.
  • Attempt to gain unauthorized access to the Service, other users' accounts, or any systems or networks connected to the Service.
  • Probe, scan, or test the vulnerability of the Service except as part of a coordinated disclosure approved in writing.
  • Reverse engineer, decompile, or attempt to derive the source code of any part of the Service, except to the extent expressly permitted by law.
  • Resell or sublicense the Service, except as expressly permitted in writing.
  • Use the Service to compete with us or to build a competing service.
  • Use bots, scrapers, or other automated means to access the Service except for the limited and clearly identified purposes of public-content indexing by search engines acting on your behalf.
  • Interfere with or disrupt the Service or impose an unreasonable load on our infrastructure.

We may investigate and respond to suspected violations and may suspend or terminate access to address them.

7. Your content and license to us

7.1 Ownership

You retain ownership of the content you and your Co-op members upload, post, or otherwise provide through the Service ("Customer Content"). We do not claim ownership of Customer Content.

7.2 License to operate the Service

You grant CooplyHQ a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, modify (for formatting and technical purposes), and otherwise use Customer Content solely as necessary to provide, secure, support, and improve the Service for you and your Co-op. This license terminates when you delete the Customer Content or close your account, except for content that we are required to retain to comply with law or that has been incorporated into back-up systems and will be purged in the ordinary course.

7.3 Your responsibility for Customer Content

You represent and warrant that:

  • You have all rights necessary to upload and use Customer Content through the Service.
  • Customer Content does not violate any third-party right or any law.
  • Where Customer Content includes personal information about third parties (including children — see Section 8), you have all necessary consents and authorizations to share it with us under our Privacy Policy.

7.4 Aggregated and de-identified data

We may generate aggregated and de-identified data from Customer Content and other usage data for purposes such as product improvement, analytics, and benchmarking. Aggregated and de-identified data does not identify you or any individual and is not Customer Content.

8. Children's information and COPPA acknowledgment

A core feature of the Service is helping Co-ops manage rosters of families and enrolled students, which may include children under 13.

You (the Co-op administrator and the Co-op) represent, warrant, and agree that:

  • You have an established relationship with the parents or legal guardians of each minor whose information you place in the Service.
  • You have obtained, or will obtain, any parental consent required by the federal Children's Online Privacy Protection Act ("COPPA"), the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA"), and any other applicable children's-privacy or student-privacy law (including the Family Educational Rights and Privacy Act ("FERPA") to the extent it applies), before you enter or upload information about a minor into the Service.
  • You will use the Service's tools to honor any subsequent parental request to review, correct, or delete a child's information.
  • You will not direct CooplyHQ to use children's information for any purpose other than providing the Service.

CooplyHQ acts as the Co-op's service provider with respect to children's personal information entered through the Service. We use that information solely to provide the Service to the Co-op. We do not sell or share children's personal information for cross-context behavioral advertising, do not use it to build third-party profiles, and do not retain it longer than necessary to provide the Service or comply with law.

You will defend, indemnify, and hold harmless CooplyHQ for any claim arising from your failure to obtain required parental or guardian consents, or your failure to comply with your obligations under applicable children's-privacy or student-privacy laws.

9. CooplyHQ intellectual property

The Service, including the software, design, templates, documentation, trademarks, and all related intellectual property, is owned by CooplyHQ or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service in accordance with these Terms.

We reserve all rights not expressly granted to you. The names "CooplyHQ" and any associated logos are our trademarks; you may not use them without our prior written permission, except to truthfully describe that you use the Service.

If you submit suggestions, feedback, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use the Feedback for any purpose without obligation to you.

10. Third-party services

The Service may interoperate with or link to third-party services (for example, payment processing through Stripe, email delivery through Brevo, authentication through WorkOS, and hosting on Laravel Cloud / Cloudflare). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, and their availability or behavior is outside our control.

11. Beta and preview features

We may offer features identified as "beta," "preview," "experimental," or similar. Those features are provided as-is and may be changed, suspended, or discontinued at any time without notice. They are not subject to any service-level commitment.

12. Suspension and termination

You may stop using the Service and close your account at any time.

We may suspend or terminate your access to all or part of the Service, with or without notice, if:

  • You materially breach these Terms, our Privacy Policy, or our Acceptable Use rules.
  • Your use creates a security, legal, or operational risk to CooplyHQ or other users.
  • We are required to do so by law or order of a competent authority.
  • Your account remains unpaid after a reasonable cure period.
  • We discontinue the Service or a material portion of it.

On termination, your right to use the Service ends, and we may delete Customer Content after a reasonable retention period unless we are required to retain it. We will use reasonable efforts to give you an opportunity to export Customer Content before deletion in non-cause terminations.

Sections of these Terms that by their nature should survive termination (including, without limitation, Sections 7.3, 8, 9, 13, 14, 15, 17, 18, and 19) will survive.

13. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the disclaimers above apply only to the maximum extent permitted by law.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL COOPLYHQ, ITS AFFILIATES, OR ITS OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR
  • LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES,

ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply to the maximum extent permitted by law and apply to all claims, whether in contract, tort, statute, or any other theory.

15. Indemnification

You will defend, indemnify, and hold harmless CooplyHQ, its affiliates, and its and their officers, directors, employees, and agents from and against any third-party claim, demand, or proceeding, and any related damages, fines, costs, and attorneys' fees, arising out of or related to:

  • Your or your Co-op's use of the Service in violation of these Terms or applicable law;
  • Customer Content you submit or that anyone using your account submits;
  • Your collection or handling of personal information about third parties, including children (see Section 8); and
  • Your representations and warranties under these Terms.

We will give you prompt notice of the claim, reasonable cooperation, and control of the defense and settlement, except that any settlement that requires anything from us other than payment of money requires our prior written consent (not to be unreasonably withheld).

16. DMCA and copyright

We respect intellectual-property rights. If you believe content in the Service infringes your copyright, send a notice that complies with the Digital Millennium Copyright Act to legal@cooplyhq.com. We may remove or disable access to content in response to a valid notice and may terminate accounts of repeat infringers. See our DMCA Policy for the full procedure under 17 U.S.C. §512.

17. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be brought exclusively in the state or federal courts located in Santa Rosa County, Florida, and you and we consent to the personal jurisdiction of those courts.

Nothing in this Section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual-property or confidential-information rights.

Before filing a claim, you agree to attempt informal resolution by contacting us at legal@cooplyhq.com and giving us thirty (30) days to address the concern.

You may have additional rights under the consumer-protection laws of your jurisdiction, which are not waived by this Section.

18. Changes to the Service and to these Terms

We may modify these Terms from time to time. If we make a material change, we will provide reasonable notice (for example, by email or by an in-product notice) before the change takes effect. If you do not agree to a change, your only remedy is to stop using the Service. Continued use after the effective date of a change constitutes acceptance.

19. General

  • Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms presented at checkout, are the entire agreement between you and us regarding the Service.
  • Severability. If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be interpreted to give effect to its intent to the maximum extent permitted by law.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.
  • No agency. These Terms do not create any partnership, joint venture, agency, employment, or franchise relationship.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, such as natural disasters, war, terrorism, civil disturbance, labor disputes, internet or third-party service failures, or governmental action.
  • Notices. Notices to you may be sent by email to the address on your account or by in-product notification. Notices to us must be sent to legal@cooplyhq.com with a copy to PO Box 4601, Milton, FL 32572.
  • Headings. Headings are for convenience and do not affect interpretation.

20. Contact us

CooplyHQ, LLC
PO Box 4601, Milton, FL 32572
Email: legal@cooplyhq.com (legal) / support@cooplyhq.com (support)