How can we help?

Find answers about getting started, features, pricing, and security.

Getting Started & Migration

Getting started is easy! Sign up for a 30-day free trial with no credit card required. You'll have access to all features so you can explore how CooplyHQ works for your co-op. Our onboarding wizard will guide you through setting up your first classes and inviting families.

Yes. Most co-ops lose families during platform transitions because migration is chaos. We solve this by helping you migrate your data. Families, payment history, class rosters—everything. Your old system goes dark on Friday, CooplyHQ goes live on Monday.

CooplyHQ is fully responsive and works beautifully in any mobile browser. Parents can access everything they need—registration, schedules, payments—right from their phone without downloading anything.

Features & Functionality

Absolutely. We know co-op finances are messy. You can set up membership fees, class fees, one-time supply fees, or drop-in rates. The system tracks who paid cash, who paid via Stripe, and who is overdue, sending automated reminders so you don't have to.

CooplyHQ handles registration smoothly. Set capacity limits, age/grade restrictions, and registration windows. The system manages waitlists automatically and shows real-time availability so families always know what's open.

Yes! You can send announcements, reminders, and newsletters to your entire co-op or specific groups. All emails are sent through our integrated email system so you can track delivery and engagement.

Pricing & Billing

Yes. We give you 30 days with everything unlocked. No credit card required to start. We believe you shouldn't pay for software until you see it actually works for your specific group dynamics.

CooplyHQ charges a flat monthly subscription fee. For online payments, we integrate with Stripe, which charges their standard processing fee (typically 2.9% + 30¢ per transaction). We do not add any additional platform fees on top of that.

Absolutely! You can upgrade or downgrade your plan at any time. If you upgrade, you'll be prorated for the remainder of your billing cycle. If you downgrade, the change takes effect at your next billing date.

Security & Privacy

You do. Full stop. Unlike free platforms that sell user data or show ads, CooplyHQ is a paid tool where your data remains yours. You can export your family lists, financial records, and registration history at any time.

We use enterprise-grade encryption for all data. Information about families is visible only to the specific admins and staff you authorize. We maintain strict compliance with data privacy standards to keep your community safe.

Yes! Families can choose what information to share in the directory. They can opt-in or opt-out of being listed, and control which contact details are visible to other members.

Still have questions?

We know every co-op is unique. Reach out to see if CooplyHQ is a good fit for your group.

Contact Support